Terms of Service

1. Acceptance of Terms

By accessing and using Urban Spark Events' website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms of service constitute a legally binding agreement between you ("User," "you," or "your") and Urban Spark Events ("Company," "we," "us," or "our"). By using our event planning services, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Services Description

Urban Spark Events provides professional party planning and event organization services across Australia. Our services include but are not limited to:

• • Event consultation and planning
• • Venue selection and coordination
• • Vendor management and coordination
• • Event design and decoration
• • Day-of event coordination
• • Post-event cleanup services

All services are subject to availability and may vary based on location, budget, and specific client requirements. We reserve the right to modify or discontinue any service at our discretion with appropriate notice to affected clients.

3. Booking and Payment Terms

Booking Process

All event bookings must be confirmed with a signed contract and deposit payment. Services are not guaranteed until both requirements are met. We recommend booking at least 6-8 weeks in advance for optimal service availability.

Payment Schedule

• • Initial deposit: 50% of total service fee due upon contract signing
• • Final payment: Remaining balance due 14 days before event date
• • Additional charges for extra services or changes may apply

Payment Methods

We accept major credit cards, bank transfers, and certified checks. All payments must be in Australian Dollars (AUD). Late payment fees may apply for overdue balances.

4. Cancellation and Refund Policy

Client Cancellations

• • Cancellations 60+ days before event: 75% refund of deposit
• • Cancellations 30-59 days before event: 50% refund of deposit
• • Cancellations 14-29 days before event: 25% refund of deposit
• • Cancellations less than 14 days before event: No refund

Force Majeure

In cases of natural disasters, government restrictions, venue closures, or other circumstances beyond our control, we will work with clients to reschedule events or provide appropriate refunds based on services already rendered and non-recoverable expenses incurred.

5. Client Responsibilities

Clients are responsible for providing accurate information, timely responses to planning queries, and final approval of all event details. Clients must also ensure:

• • All necessary permits and licenses are obtained where required
• • Guest count confirmations are provided within agreed timeframes
• • Venue access and setup permissions are arranged
• • Special dietary requirements or restrictions are communicated
• • Payment schedules are adhered to as outlined in the service contract

6. Limitation of Liability

Urban Spark Events shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action in contract or tort.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We are not responsible for acts of third-party vendors, venue restrictions, weather conditions, or other circumstances beyond our reasonable control that may affect event execution.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Urban Spark Events and protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Event concepts, designs, and planning methodologies developed by Urban Spark Events remain our intellectual property. Clients may use these for their specific contracted event but may not reproduce or distribute them for commercial purposes.

8. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with Australian Privacy Principles and applicable data protection laws. Our collection, use, and disclosure of personal information is governed by our Privacy Policy.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy, which is incorporated into these terms by reference.

9. Governing Law

These terms shall be interpreted and governed in accordance with the laws of Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of Australian courts.

In the event of any dispute, the parties agree to attempt resolution through mediation before pursuing litigation. If mediation is unsuccessful, disputes will be resolved through binding arbitration in accordance with Australian commercial arbitration rules.

10. Modifications to Terms

We reserve the right to modify these terms of service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes acceptance of the new terms.

We recommend reviewing these terms periodically to stay informed of any updates. For significant changes, we may provide additional notice through email or other communication methods.

11. Contact Information

If you have any questions about these Terms of Service, please contact us: